(Last update on Aug 29th 2024)
Hello, welcome!
Maybe you don't know Leadster, but if you came to this document it's probably because you used a chat tool to get in touch with one of the websites you accessed and that led you here.
Therefore, we want to introduce ourselves, what we do and how your personal data reaches us.
You can rest assured that we take your privacy very seriously and want to provide all the transparency and security necessary about the processing of your personal data.
In case of doubts or if you need to request any of yourrights, rights as a data subject, you can send us an email at any time to [email protected]. We will be glad to help!
In this Privacy Policy you will find information about:
Who are we and what do we do?
Leadster is a company based in Brazil, that provides technological solutions dedicated to make communication easier throughout websites all over the Internet. We create and implement chat tools with virtual assistants, commonly known as those dialog boxes used to ask questions or seek for assistance when browsing the Internet, as in the example below:
If you want to know more about our Company, here is our complete information: NEUROLOGIC TECNOLOGIA LTDA – ME, a brazilian corporation, CNPJ N. 30.491.515/0001-00, located at Francisco Rocha Street, 198, Batel, Curitiba, Paraná, Brazil, zip code 80420-130.
How did your personal data reach us?
Your personal data can reach us if you exchange information with other companies by engaging in chat dialogues with virtual assistants provided in their websites.
As a service provider, we only provide the technical solutions to our clients, which includes data collection of chat dialogues and data storage. Despite we may keep your personal data stored with us (as long as you reveal this kind of information in a chat dialogue), we do that for limited purposes as we do not have any interest in your personal information.
Thus, we may keep your personal data it to fulfill our contractual obligations with our clients, which is why we need access to your information, as we store it so that the company whose site you made contact with can better communicate with you.
You may ask yourself: “Do I need to accept Leadster's Privacy Policy?” No! You do not need to click on any checkboxes or reply “I agree to the Privacy Policy”, or give any form of consent to us.
This Privacy Policy’s main purpose is to inform you that we have some personal data that is shared with us by companies that use our services and to provide information about how we process your personal information as well as your rights as a data subject.
Before you start a conversation with a virtual assistant via chat, make sure the company whose chat you are about to enter asks for your consent to share your data with us. Once you start revealing your information via chat dialog boxes provided by Leadster, data collection and storage will take place automatically.
How we process your data and for which purposes
According to the General Data Protection Regulation (GDPR), Leadster is considered as a "data processor", which means we only have your data with us to serve other companies you have made contact with. These are the companies that have direct contact with you (considered as “data controller”) and have interest in your personal information.
Leadster only collect and stores the data received from you to provide our services for the companies that you have contacted via chat.
It is important to clarify that the use of Google services, such as email, name, listing of Google Drive files, and reading and writing in Google Sheets, is exclusively to facilitate the communication and integration of Leadster's solutions with the needs of our clients. These Google data are used to provide meeting scheduling and to send data collected via chat to a spreadsheet, which can be integrated byLeadster's clients.
These actions involving Google services explicitly require the permission of our clients, and Leadster does not take any action without this explicit consent.
Leadster does not use your data for any other purpose. We don't advertise your data, share it with third parties, or sell your data, we don't use Google Workspace APIs to develop, improve, or train generalized Artificial Intelligence (AI) and/or Machine Learning (ML) models. We only keep it stored so that the company you contacted via chat can have access to the conversation and information that you transmitted and, thus, attend you and your requests.
Special attention is given to confidential data, for which we implement multiple layers of protection, including:
What kind of data we have about you
Leadster only stores the data that you may have informed via chat, which may vary according to.
As we do not define the personal data we have about you, the types of personal data may vary according to:
We advise you not sharing any sensitive personal information (such as racial or ethnic origin, political opinions, religious or philosophical convictions, union affiliation, genetic, biometric or data relating to health or to sex life or sexual orientation) via chat.
If this kind of data is required, the company should ask for your specific consent before collecting these data, as well as to share them with us.
How long we will keep your data stored
Leadster will keep your data stored as long as the controller (that is, the company that owns the website with which you made contact via chat) requests, or until you directly request us to delete your data.
In some cases, we will need to validate data deletion requests with the controller, in order to fulfill your request. Additional information may be requested in this procedure, to ensure security to you and to your data.
Who we may share your personal data with
We want to reinforce our commitment with your privacy stating that Leadster does not sell or share any information that may identify you with other companies, organizations or individuals.
However, in order for us to provide our services in the best possible way, we may share certain information and personal data with third parties in the following cases:
What are your rights as a data subject
Your rights and would like to point out that, under the law, you have the right to request:
How you can reach us
For any request or doubt, please send an email to [email protected], to speak directly with our Data Protection Officer, Mr. Fabricio Toledo, responsible for acting as a communication channel between the controller, data subjects and the National Data Protection Authority, responding to requests and questions sent to the above email. We will be glad to help you!
May 16th 2022.
NEUROLOGIC TECNOLOGIA LTDA - ME
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